Refund and Cancellation Policy

Applies when paid plans launch. Cherry is free today, and nothing in this section applies until we offer a paid plan.

1. How to cancel

You can cancel a membership at any time, without giving a reason, in any of these ways:

• Online with Segpay: go to cs.segpay.com to look up a charge, cancel a membership or update your card, 24 hours a day by phone, chat or email.
• Online with CCBill: go to support.ccbill.com to look up a charge or cancel, 24 hours a day on 1.888.596.9279 or consumersupport@ccbill.com.
• Email us: write to support@cherryshows.com from the email address you used at checkout, and we will cancel it for you.

You will receive an email confirming the cancellation.

2. When a cancellation takes effect

• Cancelling stops all future renewals straight away. You won’t be charged again.
• You keep access until the end of the billing period you have already paid for. After that, your account returns to the free features.
• To avoid the next charge, cancel before your renewal date. The renewal date is shown in your confirmation email and on the processor’s billing support site.
• There is no cancellation fee, and cancelling doesn’t delete your conversations. To delete your data, see our Data Policy.

3. Trials and introductory offers

If you start a free or discounted trial, the checkout page shows how long it lasts and what you will pay after it ends. We will email you at least 7 days before the trial converts to a paid membership, with the amount, the charge date and a link to cancel. If you cancel before it converts, you won’t be charged.

4. Refunds

• Charged in error: if you were charged twice, charged after you cancelled, or charged an amount you didn’t agree to, we will refund the charge in full.
• Not working: if a paid feature doesn’t work and we can’t fix it within a reasonable time, we will refund the affected period.
• Change of mind: payments for periods that have started aren’t refunded, except where the law requires it, but you can cancel at any time to stop future charges.
• Your legal rights: nothing in this policy limits rights you have under consumer law, such as the guarantees under the Australian Consumer Law. In the EU and UK you have 14 days to withdraw from a purchase of digital content or services. If you ask for access to start straight away, you agree that this right ends once access begins, to the extent the law allows.

To ask for a refund, email support@cherryshows.com with the email address you used at checkout and the date and amount of the charge, or contact Segpay or CCBill billing support. Approved refunds go back to the original payment method, and usually appear within 5 to 10 business days, depending on your bank.

5. Your card statement

Charges appear on your statement as SEGPAY.COM*CHERRY or CCBill.com*CHERRY. Segpay or CCBill is our authorised payment processor and the merchant of record for your purchase.

6. Chargebacks

If you don’t recognise a charge or think it’s wrong, please contact us or the processor’s billing support first. We can usually fix it faster than a bank dispute. If you file a chargeback, we may suspend your paid access while the dispute is open. This doesn’t affect your right to dispute a charge with your bank.