Data Policy
This policy explains, in practical terms, what data Cherry keeps, where it is kept, how long we keep it, how we protect it and how you can have it deleted. It adds detail to our Privacy Policy, which explains why we use your information and your rights. The operator of Cherry (cherryshows.com) is responsible for this data.
1. What we keep, where and for how long
| Data | Where it is kept | How long |
|---|---|---|
| Your messages, the character’s replies and the turn-by-turn record of each exchange | Private Google Cloud Storage, United States | While we provide Cherry to you, or until you ask us to delete them |
| Memory: excerpts, facts, summaries and embeddings built from your conversations | Private Google Cloud Storage, United States | While we provide Cherry to you, or until you ask us to delete them |
| Photos generated for you, their blurred previews and scene descriptions | Generated in Singapore, stored in private Google Cloud Storage, United States | While we provide Cherry to you, or until you ask us to delete them |
| Comments and reactions on posts | Private Google Cloud Storage, United States | Until you delete them, or ask us to |
| Account details (account ID, name, verified phone number) and channel links | Clerk and Google Cloud, United States | Until you ask us to delete your account |
| Age confirmation (your answer, how and when you gave it, and the terms version) | A signed cookie in your browser, or a record for your messaging account | As long as the cookie or account exists (one year for the web cookie) |
| Hashed IP address used to limit how many anonymous sessions one network can start | Google Cloud, United States | Only as the name of a counter that resets every hour. It isn’t linked to your conversations. |
| Service logs (errors, timings, request identifiers) | Google Cloud Logging, United States | Our cloud provider’s standard retention (30 days for application logs), unless we need them longer to investigate a problem |
| Complaints, content-removal requests and our responses | Google Cloud and our support email | As long as we need to show how we handled them, and as the law and our payment processor’s rules require |
| When paid plans launch: purchase, subscription, refund and chargeback records (never card numbers) | Segpay or CCBill, and Google Cloud, United States | As long as tax and financial-records law requires |
We don’t delete conversations, memories or photos automatically when an account or browser goes quiet. If you tell us you are under 18, or we learn that someone under 18 is using Cherry, we close their access and delete their information, except anything we must keep by law.
2. What we never collect
- Full card numbers or bank details. Payments go through the processor’s own secure payment page.
- Your date of birth or ID documents. The age check is a confirmation, not an ID check.
- Photos or files from your device. You can’t upload them to Cherry.
- Advertising or analytics tracking. We use only strictly necessary cookies.
3. Deleting your data
To have your data deleted, email support@cherryshows.com from the email address on your account, or tell us your Telegram username or the phone number you message us from. For a browser conversation without an account, we may ask you to make the request from the same browser so we can find it. We verify that the request comes from you, then delete your conversations, transcripts, memories, generated photos, comments, reactions, channel links and account. We confirm by email when it’s done.
- We handle deletion requests by hand, within the time the law where you live requires (for example one month under the GDPR).
- We keep only what the law requires: for example complaint records and, when paid plans launch, purchase records. We tell you what we keep and why.
- Deleted data may stay in service logs until those logs expire.
- You can also delete your own comments at any time, and clear your browser’s cookies to disconnect a browser conversation from your device.
You can ask for a copy of your data, or for it to be corrected, the same way.
4. How we protect your data
- Data is kept in private cloud storage that isn’t publicly accessible, with access limited to our service and authorised staff who need it.
- Google Cloud encrypts stored data, and every connection to Cherry is encrypted in transit (HTTPS).
- Session and age cookies are signed and HTTP-only, so other sites and scripts can’t read or forge them.
- Staff can view conversations, memories and photos only to run the service, investigate reports and help you when you contact us.
- If a data breach is likely to cause you serious harm, we will tell you and the relevant regulator as the law requires.
5. Who processes your data
We use Google Cloud (hosting, storage, logs and the Vertex AI models that write replies and build memories), Clerk (sign-in), Telegram and our messaging provider (message delivery) and, when paid plans launch, Segpay or CCBill (payments). Our Privacy Policy lists what each one receives. Under Google Cloud’s terms, Google doesn’t use your conversations to train its models, and we don’t use them to train AI models either.
6. International transfers
Your data is stored in the United States, and photos are generated in Singapore. Our sign-in provider and payment processors operate in the United States and the European Union. When we transfer personal information out of the EU, the UK or Australia, we rely on appropriate safeguards, such as the EU–US Data Privacy Framework where the recipient is certified, or standard contractual clauses (and the UK addendum), and we take reasonable steps to make sure overseas recipients protect it.
Applies when paid plans launch. Cherry is free today, and nothing in this section applies until we offer a paid plan.
7. Payment data
Segpay or CCBill collects and holds your card details as merchant of record, under the card industry’s security standard (PCI DSS). We receive only what we need to give you access and support: a transaction or subscription reference, the plan, the amount, the status, the email address you gave at checkout and your country.
8. Contact
Data requests and questions: support@cherryshows.com.